ExactFind Knowledge

Fewer repeat questions. A clear list of what your docs are missing.

For help centres and documentation on WordPress. Visitors get answers from your articles and documents, and can ask follow-ups. You see every question, how it was rated, and which ones your content couldn’t answer.

Buy Knowledge · from $49 a year

Try it on cyferlink.io

Add-on to ExactFind Search, which must be installed and active.

Ask Roster Help

Can staff swap a shift without a manager?

Yes, if your admin turns on Self-service swaps. Both staff must accept, and the swap appears in the manager’s activity feed. Shift swaps

And does it change their pay rate?

The articles here don’t say how swaps affect pay rates. You may want to ask your payroll admin. Payroll export is the closest guide.

Was this helpful?YesNo

An example software help centre, with its own assistant name and colours.

Adds to Search

Made for documentation, not small talk

Your knowledge base post types

Index custom post types, not just posts and pages.

Answers from your documents

PDF, Word and other documents in the Media Library, split into sections so each answer reads only what it needs.

Follow-up questions

An ongoing conversation that keeps the context of earlier answers.

Name, tone and suggestions

Give the assistant a name and tone, and suggest starting questions.

Logged-in users only

Keep answers inside a members or customer area.

Question log

See what visitors asked that your docs don’t cover

Every question is logged with its rating and whether an article answered it. The gaps become your next articles.

Question log

example data

Question	Covered	Rating
Can staff swap a shift without a manager?	Yes	Helpful
Does a swap change the pay rate?	Not covered	—
Export timesheets to CSV	Partly	Not helpful

Annual licence. Your provider, billed directly.

From $49 a year for 1 site. Needs WordPress 6.5, PHP 8.2 and ExactFind Search.

See pricing