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Terms

These terms cover using exactfindai.com, and buying and using ExactFind licences. By buying a licence or using this site, you agree to them.

Last updated: 9 November 2026

Who we are

ExactFind is made by FuzionLabs (ABN 48 208 087 280), PO Box 482, Strathfieldsaye, Victoria 3551, Australia. “We” and “us” mean FuzionLabs. Contact us at [email protected] or through the contact page.

ExactFind Search

ExactFind Search is free from WordPress.org, under the GNU General Public License, version 2 or later (GPLv2 or later). You don’t need a licence from us to use it, and the Licences, Payments and Refunds sections below don’t apply to it. The GPL sets out your rights to use, change and share its code.

Licences

  • Paid plugins, such as ExactFind Knowledge, need a licence. A licence is for one year and covers the number of sites in your plan. Local and staging copies of a site don’t count.
  • It renews each year until you cancel. Cancel any time in your account, and the licence runs to the end of the year you’ve paid for.
  • Moving to a bigger plan is charged straight away, for the rest of the year. Moving to a smaller plan takes effect at the end of the year.
  • While a licence is active you get updates and support. ExactFind Knowledge checks its licence with this site. If a licence lapses, Knowledge keeps working for 14 days, then its features switch off and your site falls back to ExactFind Search’s answers. Your settings and index are kept.
  • The plugins are licensed under GPLv2 or later, so you keep the copy you have, and you can change it under the GPL. The licence pays for updates, new models and support.
  • A licence key is for you or your organisation. Don’t share, sell or publish it. We can deactivate a key that’s being shared.

Payments

  • Checkout is run by Stripe, using Stripe Managed Payments. Link is the merchant of record: it sells you the licence on our behalf, takes the payment, and handles tax, receipts, refunds and disputes. Link’s own terms also apply to your purchase.
  • Prices are in US dollars, plus any tax shown at checkout.
  • Renewals are charged automatically each year to the payment method on file, at the price in force at the time. We email you a reminder 30 days before each renewal, with the date and amount, and a link to cancel or update your payment method. If the price changes, the reminder tells you.

Refunds

  • You can have a full refund within 14 days of any payment, including a renewal. Ask through your account or at [email protected].
  • There’s one refund per customer that ends a licence, whether it’s for a first purchase or a renewal.
  • A refund ends the licence straight away. You keep the copy of the plugin you have, but its updates and support stop.
  • If you ask for a refund of an upgrade within 14 days, we move you back to your previous plan and refund the upgrade charge. The rest of your licence carries on, and this doesn’t count as your one refund.
  • Link may also refund a payment under its own buyer policy, for example to settle a dispute or where local law gives you a cooling-off period. Under Stripe Managed Payments, this can be up to 60 days after the payment. A refund made by Link ends the licence in the same way.
  • Nothing in these terms limits refund rights you have under the Australian Consumer Law or other consumer law that applies to you.

Your AI provider and AI answers

  • ExactFind connects your site to an AI provider you choose, such as Anthropic, OpenAI or an OpenAI-compatible service, using your own account and API key. Your use of that service is governed by your agreement with the provider, and you pay them directly for usage.
  • Answers are generated by your chosen provider’s AI model from your site’s content. They can be incomplete, out of date or wrong. We don’t write, review or control them, and we aren’t responsible for them or for any decision made from them.
  • You’re responsible for:
    • choosing your AI provider and model, and following their terms and usage policies;
    • the content you make available to ExactFind and its answers;
    • how answers are presented and used on your site, including any disclaimer to your visitors;
    • telling your visitors, in your own privacy policy, that their questions are sent to your AI provider.
  • Dollar spending caps are your responsibility, and are set in your AI provider’s account. ExactFind’s monthly token limits count tokens, as your provider reports them. They aren’t a spending cap, and cost estimates in ExactFind are estimates only.

Warranty and liability

  • Our goods and services come with guarantees that can’t be excluded under the Australian Consumer Law, and you may have similar rights under the law of your own country. Nothing in these terms excludes, restricts or changes those rights.
  • Apart from those rights, ExactFind is provided “as is”. We don’t promise that it will be free of errors or interruptions, will suit a particular purpose, or will keep working with every AI provider, model, theme, plugin or host.
  • As far as the law allows, we aren’t liable for:
    • AI answers, or anything done or not done because of them;
    • your AI provider’s service, charges, outages, changes or handling of data;
    • loss of data, profits, revenue or goodwill, or any indirect or consequential loss.
  • Where the law lets us limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.
  • Otherwise, our total liability to you is limited to what you paid us for ExactFind in the 12 months before the claim.

Ending or discontinuing a licence

  • We can end a licence if you materially breach these terms, for example by sharing or reselling a key, after telling you and giving you a reasonable chance to fix it where that’s possible.
  • If we stop selling or supporting a paid plugin, we’ll give at least 60 days’ notice and refund the unused part of your current year.

Changes to these terms

We post updated terms on this page, with a new “Last updated” date. If a change materially affects paid licences, we also email account holders at least 30 days before it takes effect, and it applies from your next renewal. If you don’t agree with a change, you can cancel before then.

Governing law

These terms are governed by the law of Victoria, Australia, and the courts of Victoria have jurisdiction. If you’re a consumer in another country, you keep any rights its law gives you that can’t be excluded by agreement.

Contact

[email protected], or the contact page.