Your ExactFind account page on exactfindai.com shows your licences, the sites using them, and your billing. There's no password. You sign in with a link sent to your email.
Sign in
- Open the account page. The link is in the email with your licence key.
- Enter the email address you bought with.
- Click Email me a sign-in link.
- Open the link in the email. It works once, within 30 minutes.
If you don't get an email, check your spam folder, and that you used the same address as your purchase.
What the account page shows
For each licence:
- The licence key.
- Its status. Expired or cancelled means it isn't active.
- How many sites it allows, and the sites using it.
- Download the latest version, for a fresh copy of the plugin zip.
If a licence has more sites than its plan allows, the page says so. The sites added most recently stop getting updates, and lose Knowledge's features after a 14-day grace period. Remove sites you don't need, or upgrade.
Remove a site
Remove a site from the account page when you've moved the plugin or no longer have access to the old site. That frees it for another site.
If you can still reach the site, you can remove it there instead. See Activate Your ExactFind Knowledge Licence.
Billing
Click Manage billing to open Stripe's billing page. There you can:
- Change your card.
- See past invoices.
- Change your plan.
- Cancel.
Payments, receipts and invoices come from Stripe, through Link.
Change plan
Plans differ by how many sites they allow. When you change plan in Manage billing:
- Moving to more sites takes effect straight away. You're credited for the unused time on your old plan and charged for the rest of the year on the new one.
- Moving to fewer sites takes effect at the end of your year. You keep the bigger plan until then.
Your licence key stays the same, and it follows the new plan by itself. If you have more sites than the smaller plan allows when it starts, the sites added most recently go over the limit. Remove the ones you don't need.
Cancel
If you cancel, the licence stays active until the end of the year you've paid for. After that, updates stop, and Knowledge's features switch off 14 days later. See Activate Your ExactFind Knowledge Licence.
Download the plugin
Download the latest version gives you the current ExactFind Knowledge zip. You'll usually update from the Plugins screen instead. See Check for ExactFind Updates and Read Release Notes.
If the download isn't available, the licence may have expired.