This suggested AI privacy policy wording tells visitors how their questions are handled. ExactFind adds it to WordPress for you, so you can copy it into your policy.
Important: the wording on this page, and the wording ExactFind adds to WordPress, are samples only. They aren't legal advice, and they may not cover everything your site does or every law that applies to you. We recommend that a legal adviser reviews any privacy wording before you publish it.
Find the wording
Go to Settings > Privacy and open the Policy Guide. Look for ExactFind Search, and ExactFind Knowledge if question logging or hand-off is on.
The wording names the platform giving answers. If you change platform, copy the new wording into your policy, as WordPress won't change your published policy for you.
ExactFind Search
When you use the search on this site, your question is sent to [platform], an AI service, along with the text of matching pages, to produce an answer. Please don't enter personal or sensitive details. To limit how many questions can be asked, we keep a temporary hashed copy of your IP address.
If you use Turnstile
This is added when you've entered a Turnstile site key:
We use Cloudflare Turnstile to tell people from automated traffic. Cloudflare processes your IP address and browser details, and a short-lived cookie, exactfind_pass, records that you passed.
If you log questions
ExactFind Knowledge adds this when question logging is on. It fills in your retention period, and matches your IP masking setting:
We keep the questions you ask our assistant for [number] days, to improve our help content. A masked copy of your IP address is kept with each question. Please don't enter personal or sensitive details.
With masking off, it says "Your IP address is kept with each question." instead.
If you use hand-off
ExactFind Knowledge adds this when hand-off is on and has at least one destination:
If you choose to pass a chat to our team, we send your name, email address, any note you add, the conversation and a short summary to them by email or to our support tools, so they can reply to you. To write the summary and suggest the right team, the conversation is sent to our AI provider once more.
If a webhook sends hand-offs to another service, such as a helpdesk, consider naming it.
What you might add
The Policy Guide doesn't cover these, so consider adding them yourself:
- How long your AI provider keeps requests. Check their terms.
- In ExactFind Knowledge, that a chat is kept for an hour after the last question, so the assistant can follow it, or pass it to your team with hand-off.
For the full list of what's sent, see Does AI Search Send Data Off Your WordPress Site?
Before you publish
These samples are a starting point, not a complete privacy policy. Privacy laws differ between countries and regions, such as Australia, the EU, the UK and US states. Have a legal adviser review your privacy policy, including any wording you copy from here, before you publish it.