Search box not showing? The cause is usually a setting or a cached page. Work through these checks in order.
Is the plugin active?
Go to Plugins and check ExactFind Search is active.
If you see "ExactFind Knowledge needs the latest ExactFind Search plugin to be active.", update Search. Knowledge stays off until you do.
Have you added it to the page?
ExactFind doesn't add a search box by itself. Use the block, the shortcode or the floating widget. See Add AI Search to WordPress With a Block or Shortcode.
The block only shows a placeholder in the editor. Check the published page.
Are you logged out?
If Logged-in users only is on, logged-out visitors don't see the box or the widget. It's on the Knowledge tab. See Limit Your Assistant to Logged-In Users Only.
Is it the floating widget?
Go to ExactFind > Settings > Display.
- Show the floating widget has to be ticked. It's off by default.
- If Widget pages has IDs in it, the widget only shows on those posts and pages.
- Check the button isn't hidden behind something else. Raise Distance from the bottom to test. See Set Up the Floating Search Widget on Your Site.
Is the page cached?
Caching plugins, your host and services such as Cloudflare can keep serving an old copy. Clear each cache, then open the page in a private window. If the box shows but doesn't respond, an optimisation plugin may be removing or delaying ExactFind's files. See Use Caching and Optimisation Plugins With ExactFind.
The box shows, but nothing happens
If the box shows but Ask does nothing, a script may not be loading. Open your browser's console and look for errors. If you use a plugin that combines or delays scripts, exclude ExactFind's scripts from it.
The box shows, but there's no answer
That's a different problem. See Fix “Answers Aren't Available Right Now” Errors.