Add custom post types to let ExactFind answer from a knowledge base, product guides or any other public content. This needs ExactFind Knowledge. The free plugin covers posts and pages only.
Choose your post types
- Go to ExactFind > Settings > Knowledge.
- Under Custom post types, tick the ones you want.
- Click Save Changes on that tab. It has its own button.
Only public post types are listed. Posts and pages are always included.
Add them to the index
Choosing a post type doesn't add its content straight away.
- Go to ExactFind > Index.
- Click Build index and keep the page open until it finishes.
- Review the new entries, and approve them.
- Click Publish approved entries.
See Build an AI Search Index for Your WordPress Site for more detail.
What's left out
ExactFind only indexes published, public content. Drafts, private items and password-protected items are never included.
Exclude individual items
Add item IDs to Exclude posts or pages under ExactFind > Settings > Content, or tick an entry on the Index page and apply Remove from index from Bulk actions.
Exclude by term
To exclude by term, such as a doc_category, use Exclude terms on the Knowledge tab. This needs an index build. The category and tag exclusions on the Content tab don't apply to custom post types. See How to Exclude Pages From AI Search in WordPress.
If the licence lapses
Custom post types need an active ExactFind Knowledge licence after the first 14 days. If the licence lapses, they drop out of answers, but their entries stay in the index. They're answered from again as soon as the licence is active. See Activate Your ExactFind Knowledge Licence.